FAQ

We specialize in high-quality window and door solutions including blinds and window treatments, door closers and accessories, patio door hardware, wardrobe and pocket door hardware, and window/door screening supplies and tools.

Absolutely! Our products are designed to meet the needs of both homeowners upgrading their living spaces and contractors working on commercial projects. We offer durable solutions that combine functionality with aesthetic appeal.

Consider factors like light control needs, privacy requirements, room decor, and window size. Our Activation and Safety and Blinds and window treatments sections offer various options to suit different preferences and functional needs.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

While you can check out as a guest, creating an account allows you to track orders more easily, save your shipping information, and receive exclusive offers.

Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request.

We provide two convenient shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

Yes! We proudly serve customers worldwide, excluding some Asian and remote regions. Our partnerships with DHL, FedEx, and EMS ensure professional handling and smooth customs clearance.

You’ll receive email updates with tracking information once your order ships. You can also log into your account (if you created one) to check the status.

We stand behind our products with a 15-day return policy from the date of receipt. If your items arrive damaged or you’re not satisfied, contact us at [email protected] for hassle-free returns or exchanges.

For damaged or defective items, we’ll cover return shipping costs. For other returns, the customer is responsible for return shipping unless otherwise specified.

Once we receive your returned items, refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider.

Many of our products come with detailed installation instructions. For specific questions, our customer service team can provide guidance – contact us at [email protected].

Yes! We offer special pricing for large orders. Please contact us directly to discuss your project needs and quantity requirements.

Our headquarters is located at 5385 Iris Street, Arvada, US 80002. However, we serve customers globally through our efficient shipping network.