At Champion || Best || Norton Sales, we stand behind the quality of our premium window treatments and door hardware solutions. While we’re confident you’ll love your purchases of blinds, door closers, or patio hardware, we understand that sometimes returns or exchanges are necessary.
Our Return Policy
You may return most items within 15 days of receiving your shipment for a full refund or exchange, provided they are:
- In original, unused condition
- In their original packaging with all tags attached
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
For safety and hygiene reasons, the following products cannot be returned or exchanged:
- Custom-cut window treatments (blinds or shades cut to specific measurements)
- Opened packages of screening supplies (window and door screening materials)
- Special order door hardware (items specifically ordered for commercial projects)
Return & Exchange Process
Step 1: Initiate Your Return
Email our customer service team at [email protected] within 15 days of receiving your order with:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you prefer a refund or exchange
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Body:
Dear CBN Sales Team,
I would like to request a return/exchange for my recent order (#[Order Number]).
Items to return: [Product Name(s) and Quantity]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (product name)]
Please advise on next steps.
Sincerely,
[Your Full Name]
[Your Contact Information]
Step 2: Receive Return Authorization
Within 2 business days, we’ll email you:
- Return Authorization Number (RMA)
- Return shipping address
- Special instructions if applicable (especially for door hardware items)
Step 3: Ship Your Return
Package your items securely in the original packaging and include all components. Affix the RMA number clearly on the outside of the package.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service (DHL or FedEx) for valuable door hardware items.
Step 4: Processing Your Return
Once we receive and inspect your return (typically within 3-5 business days after arrival):
- Refunds: Will be processed to your original payment method
- Exchanges: Your replacement items will be shipped within 1-2 business days
Refund Timeline & Methods
Refunds are processed according to your original payment method:
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit/Debit Card (Visa/MasterCard/JCB) | 5-10 business days | Original card used |
| PayPal | 3-5 business days | Original PayPal account |
Commercial & Contractor Returns
For contractors and commercial clients with bulk orders of window treatments or door hardware:
- Please contact us directly at [email protected] for customized return solutions
- Commercial returns may be subject to a 15% restocking fee
- Project-specific hardware may require different return timelines
Exchange Policy
We’re happy to exchange items for a different size, color, or style from our collections (Blinds, Patio Door Hardware, Wardrobe Door Hardware, etc.), subject to availability.
Exchange Process: Follow the same steps as returns, clearly indicating your preferred exchange item. You’ll be responsible for any price difference plus additional shipping costs.
Damaged or Incorrect Items
If you receive damaged, defective, or incorrect window treatment or door hardware items:
- Contact us within 48 hours of delivery at [email protected]
- Include photos of the damaged/incorrect items and packaging
- We’ll arrange for replacement shipping at no cost to you
For further assistance with returns or exchanges of your window and door hardware products, please contact our customer service team:
Email: [email protected]
Phone: +1 (303) 123-4567 (M-F, 9AM-5PM MST)
Mail: Champion || Best || Norton Sales, 5385 Iris Street, Arvada, CO 80002 USA