At Champion || Best || Norton Sales, we’re committed to delivering premium window treatments and door hardware solutions to your doorstep with care and efficiency. Our shipping and returns policies are designed to provide clarity and convenience for our valued customers worldwide.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

Standard Shipping (DHL or FedEx):

  • Shipping fee: $12.95 USD
  • Delivery timeframe: 10-15 business days after shipment
  • Includes tracking and insurance
  • Recommended for time-sensitive orders

Free Shipping (EMS):

  • Available for orders over $50 USD
  • Delivery timeframe: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times may vary slightly depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

International Shipping

International customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in our shipping costs and will vary by country.

Returns & Exchanges

We stand behind the quality of our premium window treatments and door hardware solutions. If you’re not completely satisfied with your purchase, you may return most items within 15 days of receiving your shipment.

Eligibility for Returns

To qualify for a return or exchange, items must be:

  • In original, unused condition
  • In their original packaging with all tags attached
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or exchanges for:

  • Custom-cut window treatments (blinds or shades cut to specific measurements)
  • Opened packages of screening supplies (window and door screening materials)
  • Special order door hardware (items specifically ordered for commercial projects)

Return & Exchange Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Dear CBN Sales Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Items to return: [Product Name(s) and Quantity]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (product name)]

Please advise on next steps.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return Authorization Number (RMA)
  • Return shipping address
  • Special instructions if applicable (especially for door hardware items)

Step 3: Ship Your Return

Package your items securely in the original packaging and include all components. Affix the RMA number clearly on the outside of the package.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service (DHL or FedEx) for valuable door hardware items.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival):

  • Refunds: Will be processed to your original payment method
  • Exchanges: Your replacement items will be shipped within 1-2 business days

Refund Timeline & Methods

Refunds are processed according to your original payment method:

Payment Method Processing Time Refund Method
Credit/Debit Card (Visa/MasterCard/JCB) 5-10 business days Original card used
PayPal 3-5 business days Original PayPal account

Exchange Policy

We’re happy to exchange items for a different size, color, or style from our collections (Blinds, Patio Door Hardware, Wardrobe Door Hardware, etc.), subject to availability.

Exchange Process: Follow the same steps as returns, clearly indicating your preferred exchange item. You’ll be responsible for any price difference plus additional shipping costs.

Commercial & Contractor Returns

For contractors and commercial clients with bulk orders of window treatments or door hardware:

  • Please contact us directly at [email protected] for customized return solutions
  • Commercial returns may be subject to a 15% restocking fee
  • Project-specific hardware may require different return timelines

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect window treatment or door hardware items:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged/incorrect items and packaging
  • We’ll arrange for replacement shipping at no cost to you

Contact Us

For further assistance with shipping, returns or exchanges of your window and door hardware products, please contact our customer service team:

  • Email: [email protected]
  • Phone: +1 (303) 123-4567 (M-F, 9AM-5PM MST)
  • Mail: Champion || Best || Norton Sales, 5385 Iris Street, Arvada, CO 80002 USA